Terms & Conditions

Contact Us Today
Business Hours: 9am – 9:00pm EST

CUSTOMER SERVICE
Problem with your order…?  Or if for any reason you are not completely satisfied with your selection, please  Contact Us  by clicking on the “Contact Us” link. We will respond immediately to assist you with any concerns. Our customer care office hours are Monday through Friday 9am to 9pm Eastern Standard Time.

FREE SHIPPING
On all U.S. orders… You take care of the shopping. We’ll take care of the rest. We provide free shipping on all U.S. orders via USPS First Class and/or Priority Mail, which provides fast delivery (approx. 2-7 business days) directly to your door. International orders do not apply to Free Shipping offer.

FAST SHIPPING
First Class Mail: USPS  Arrives 2-7 business days direct to your door.
Priority Mail: USPS  Arrives 2-3 business days directly to your door.
Orders placed after 3 p.m. ship the next business day. Excludes weekends and U.S. holidays. You will receive a delivery confirmation number via e-mail when your order is shipped.

OVERNIGHT DELIVERY
When you just can’t wait–we can get your products to you the next day. We offer Overnight Delivery on U.S. orders placed before 3 p.m. (EST). Orders placed after 1 p.m. ship the next business day. Excludes weekends and U.S. holidays. No P.O. Boxes, Physical Address Required.

INTERNATIONAL SHIPPING
Priority International Mail: USPS                                                                                                                                                                                                                                                                                                                                                                                                                        Do not live in the U.S…? No problem! We ship worldwide. Shipping costs vary per country, however the shipping rate will be provided upon checkout. All International orders ship via USPS. All International orders are subject to customs. Some packages may be delayed as much as 2-3 weeks (depending on customs). You will also be responsible for additional customs fees that may occur. Signature may be required upon delivery.

RETURN POLICY
Natures Body Bar stands behind the products we sell. We strive to provide the highest quality, most effective professional products on the market. However, we understand sometimes things don’t work out. In order to provide the best possible service, we do accept product returns* within 14 days of purchase.

We offer two types of returns, a Replacement or a Refund*. Products are eligible for a Replacement of the same item if the original product is damaged, defective, or if you receive the wrong product. Products are eligible for a full Refund if you decide you don’t want the item, it didn’t meet your expectations, or if you have had an adverse skin reaction.

We do not offer exchanges. If you would like to select a different item, you must return the original item unopened for a refund, and then purchase another item.

HOW TO BEGIN A RETURN
To begin the Return Process, click on My Account, log in, and click on Return Items. If you have any additional questions, feel free to contact our friendly Customer Service Representatives by submitting your request to Contact Us Today. Returns will be processed during normal business Mon-Fri 9am – 5:00pm Eastern Standard Time.

*Only two Refunds are allowed per year without a restocking fee. All additional Refunds are subject to a 15% restocking fee.

ORDERING ON LINE
Ordering online is safe, simple and secure. Create a login account. Select items to purchase. Simply place the item into the cart and proceed to the checkout. The cart will guide you through the Credit Card Information and Shipping information steps. Internet orders are generally shipped within 24-72 hours of purchase during the business week. If you have any problems, please do not hesitate to Contact Us Today.